LONDON: This summer, British Airways customers are set to enjoy access to new partner lounges across a number of European destinations.
The use of the third-party owned partner* lounges, exclusively for the airline’s customers travelling in Club Europe and eligible cardholders, is part of British Airways’ multi-million pound investment, with the aim of offering access to more lounges across the globe. The lounges will be introduced for customers travelling throughout summer 2019.
Eligible customers travelling from holiday hotspots Thessaloniki, Paphos, Heraklion, Dalaman, Olbia, Palermo, Rhodes and Split will be invited to use the third-party lounges where they can relax and enjoy a selection of food and beverages before take-off.
Carolina Martinoli, British Airways’ Director of Brand and Customer Experience, said: “We know how important it is to our customers to have access to a lounge before they fly. We’ve expanded our partnerships so whether travelling for business or pleasure, more of our customers can now enjoy a calm lounge, wi-fi and complimentary food and drink when they fly with us this summer.”
British Airways has recently completed the renovation of its First and Club lounges in New York’s JFK Terminal 7, along with improvements to the customer experience at check-in, which are currently underway. Further investment is planned with new British Airways lounges in San Francisco, Geneva and Johannesburg set to open in 2019.
The third-party lounge openings come as British Airways is investing £6.5 billion to improve its customer experience over the next five years, including new aircraft, new cabins, new catering, new lounges, WiFi, and new routes. BIZ TODAY MONITOR
