Latvian airline airBaltic announces that it has recently improved company’s service for delayed or damaged baggage, introducing an online self-service platform for communication between the passenger and the airline.
Martin Gauss, Chief Executive Officer of airBaltic: “Even though we take an extra care of the passenger baggage and in more than 98% of cases it reaches its destination safely and on time, sometimes the baggage may get delayed or damaged. In such cases our customer care team provides professional care, and works to trace and deliver the baggage as well as reimburse passenger’s expenses.”
Thanks to the new service, passengers now can establish or manage reports, track their delayed baggage at the self-service website available at https://mybag.aero/baggage/#/airbaltic/en-gb/main-menu.
Health and safety:
The safety and health of our passengers is airBaltic’s top priority. airBaltic has introduced strong health measures and the flight operations follow the recommendations issued by authorities. To read more about the airBaltic health measures, please visit airBaltic website: https://www.airbaltic.com/en/health-measures.
airBaltic asks its passengers to strictly follow all of the rules and regulations issued by the relevant authorities. Passengers are strongly suggested to check the travel regulations and airport restrictions on the official websites or with local embassies before travelling. Regulations are changing rapidly and vary per country, therefore passengers are asked to always make sure they have the latest information to have a smooth journey. BIZ TODAY MONITORING
