Dubai Electricity and Water Authority (DEWA) has successfully concluded its awareness campaign among customers about its innovative digital services on electricity and water efficiency, reducing wastage and leaks, and following a responsible and sustainable lifestyle. This helps them become partners in protecting the environment, natural resources and reducing their carbon footprint.
The campaign provided guidelines and advice through DEWA’s social media, and internal and external channels. This helps customers make smart decisions to manage their consumption and benefit from DEWA’s advanced digital services and initiatives, including ‘Smart Living’ initiative and the ‘High-water usage alert’. The campaign included 18 virtual lectures, with the participation of 780 stakeholders from the government, industrial and commercial sectors, senior citizens and people of determination.
“DEWA harnesses the latest disruptive technologies and Fourth Industrial Revolution technologies to provide smart and innovative services that engage customers in the sustainable development process. This helps them enhance efficiency and raise awareness of their role in preserving precious natural resources. This supports the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to achieve sustainable development in all areas. It also supports our vision to become a globally leading sustainable innovative corporation,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.
Customers commended DEWA’s relentless efforts to provide advanced services and features that facilitate their lives and help them monitor their consumption, and complete all their transactions through DEWA’s website and smart app around the clock. Customers said the ‘Smart Living’ initiative plays a fundamental role in managing their consumption, detecting leaks and treating malfunctions without contacting DEWA.
The ‘Smart Living’ initiative includes several features, such as a dashboard for customers to obtain annual, monthly and daily consumption reports. It also includes ‘My Sustainable Living Programme’ to compare their consumption with that of other efficient homes; ‘Away Mode’ feature provides daily or weekly reports via email during a temporary service deactivation period. This is in addition to the auto-scheduling feature to automatically choose a date for the technical team visit and track the request’s status in real-time. The virtual call-back feature helps customers select a suitable appointment to contact a customer care representative via DEWA’s smart channels. DEWA’s Self-Assessment tool provides customers with a questionnaire, allowing them to assess their consumption of electricity and water. After completing the assessment, customers receive a detailed report, along with personalised tips for each customer, to help them reduce waste. In addition, DEWA provides a High-Water Usage Alert, as part of the Smart Response initiative, to help customers detect any leaks in the water connections after the meter, by sending instant notifications for any unusual rise in consumption.
